Shipping and Returns
We usually ship out within 3 business days, and delivery time is an additional 2-7 business days for Metro Manila area and 5-14 business days for Provincial areas, estimated. We recommend ordering at least 2 weeks before your event to allow for processing and shipping time. All delivery dates are not guaranteed and should only be used as estimates. Standard shipping will be sent with either ZOOM or LBC.
For orders needed urgently, we can ship within the day for paid orders via Grab Express or Lalamove. Please contact us with a screenshot of your cart, delivery address, and date needed by.
Note: Helium-inflated balloons are automatically under Express delivery and under car/van delivery (whichever fits). Helium balloons are inflated nearest to event date and time. We deliver within Metro Manila Area and nearby provinces.
Contact us right away if you need to make to any changes to your address. If we already shipped your order, we can no longer change it but you can place a new order with the correct address. If the original order with the wrong address gets sent back to us, we'll issue a refund for your original order, excluding shipping fees.
If there's an issue with your delivery, including lost, stolen or delayed packages, please contact ZOOM or LBC directly. They can assist you best with delivery issues. Once we shipped your package, it's out of our hands! If you need assistance or more information to file a claim, feel free to send us an email firstname.lastname@example.org.
REFUNDS OR EXCHANGE POLICY
Sorry, we currently do not offer refunds or exchanges. However, we want you to be happy with your order! If your order is missing an item or you were sent an incorrect or damaged item, please message us within 5 days of delivery. We require a photo and return of the merchandise before processing a return or exchange. Replacements will be sent out as soon as we can! Please email email@example.com for help with your order.
For Helium-inflated balloons, we do not offer refunds once balloons are delivered and accepted. However, if Helium-inflated balloons popped due to fortuitous event BEFORE delivery/ acceptance, this should be confirmed by the driver and picture should be sent immediately, we will refund the total cost of popped balloons OR we will replaced the balloon and shoulder 50% of the shipping fee.
Once an order is placed and paid, it goes into processing and we can no longer cancel it. However if you need any changes to your order, please do not hesitate to message us as soon as possible!